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Frequently Asked Questions

What's new?

  • What is COUNTER?
  • What are the features associated with COUNTER Release 3?
  • What is SUSHI and how does it relate to COUNTER Release 3?
  • When will ACM be COUNTER Release 4 Compliant?
  • How do I access the new Usage Report Service for ACM?
  • What changes and enhancements should I expect with the new system?


  • About ACM Usage Reports

  • What types of COUNTER reports are available?
  • What other types of reports are available?
  • What type of information does ACM Usage Report Service provide?
  • What date ranges are now available?
  • Define these file types: HTML, PDF, CSV, XLS and XML.
  • When will the usage reports be ready for viewing each month?
  • How is usage activity assigned to an account?
  • Can I have a clarification of terms used in the Site Overview page?


  • Registration Information

  • How do I register for ACM Usage Report Service?


  • Password changes/retrieval

  • How do I change my password?
  • How can I retrieve my password?



  • What's New?

    What is COUNTER?


    What are the features associated with COUNTER Release 3?

    • Further improvements to the reliability of the COUNTER usage reports
    • Mitigates the potential inflationary effects on usage statistics of federated and automated search engines, internet robots, crawlers, etc.
    • Provides tools that will facilitate the consolidation, management and analysis of the COUNTER usage statistics
    • Improved COUNTER usage reports for library consortia
    • Improved reporting for journal archives

    What is SUSHI and how does it relate to COUNTER Release 3?

    • The SUSHI (Standardized Usage Statistics Harvesting Initiative) protocol has been incorporated into the COUNTER Code of Practice
    • SUSHI has been developed by NISO (National Information Standards Organizations) in cooperation with COUNTER
    • SUSHI allows for the automated retrieval of the COUNTER usage reports into local systems, making the harvesting and aggregating of usage reports much less time consuming for the librarian or library consortium administrator
    • Several SUSHI client tools are currently available through various vendors
    • For more information or assistance with taking advantage of this new service, please contact the publisher at acmdigitallibraryusage@hq.acm.org

    When will ACM be COUNTER Release 4 Compliant?

    Usage reports provided by ACM already adhere to the COUNTER Release 3 standards. ACM plans to provide COUNTER Release 4 compliant files after a formal audit is conducted with ABCe. ACM expects the audit to be completed during the early part of the first quarter of 2013; COUNTER 4 compliant files will be rolled out in February with the January 2013 reports.


    How do I access the new Usage Report Service for ACM?

    Institutional subscribers who have a subscription may log in with the username and password assigned by ACM. To log in, go to our homepage at http://acmreports.org.

    Institutional subscribers without a current usage report membership may contact the Publisher at acmdigitallibraryusage@hq.acm.org to obtain a username and password to activate their usage report membership.

    What changes and enhancements should I expect with the new system?

    1. The addition of columns that identify the 'Publisher' and 'Platform' of the database or journal.
    2. A modification to Journal Report 1 (Number of Successful Full-Text Article Requests by Month and Periodical/Proceeding), which requires that HTML and PDF full-text article downloads are reported in separate columns. Currently, one total is reported for all types of full-text article downloads. PostScipt totals will only appear in the 'YTD Total' column and must be distinguished from HTML & PDF full-text article downloads.

    These are the changes to the format of the COUNTER reports:

    1. The following header information is now included in the xls and csv report formats:
      1. Report title
      2. Institution name and account number
      3. Report date
    2. The monthly date column heading has been changed from mmm-yy to mmm-yyyy

    There is also the introduction of the SUSHI 1.6 / COUNTER 3 service based on XML-formatted usage reports. The XML format will make it easier for customers using a SUSHI client to manipulate and merge reports from different vendors.

    Slight variations are due to differences in the bots/spider lists used by Coremetrics vs. Scholarly iQ. COUNTER R3 dictates a standard list of bots and spiders that should be filtered from usage statistics which is adhered to by Scholarly iQ. Additional bots and spiders are also filtered by Scholarly iQ's platform based on a regularly updated industry recognized list.

    About ACM Usage Reports

    What types of COUNTER reports are available?

    The following COUNTER defined reports have been developed and are available:

    Journal Report 1: Number of Successful Full-Text Article Requests by Month and Periodical/Proceeding
    Journal Report 4: Total Searches Run by Month and Service
    Book Report 1: Number of Successful Title Requests by Month and Title

    What other types of reports are available?

    The following defined reports adhear to COUNTER standards in regards to counting online usage but are not officially part of the COUNTER report offerings:

    Topsheet Summary: Overall Statistics
    Affiliated Publications: Article Requests by Month and Affiliation
    Downloads: Download Requests by Month and Type
    Article Titles: Article Requests by Month and Title
    IPs: Number of Successful Page View Requests by Month and IP
    Journals: Article Requests by Month and Journal
    Magazines: Article Requests by Month and Magazine
    Newsletters: Article Requests by Month and Newsletter
    Proceedings: Article Requests by Month and Proceedings
    Institutions: Number of Successful Full-Text Article Requests by Month and Institution

    Each report provides a unique view into the Journal’s online usage data and is formatted to the guidelines that COUNTER has provided.

    Scholarly iQ Counter Journal Report 1 includes download counts for all ACM periodicals. Scholarly iQ also provides the previously available magazine, newsletters, and transactions reports and the new journals report.

    Other article requests are counted separately in the COUNTER Books and Reference Works reports.

    Note that COUNTER defines a journal as "a serial that is a branded and continually growing collection of original articles within a particular discipline". One time newsletters, technical reports, etc releases don't fit this description and are reported on in the COUNTER Books and Reference Works reports (Book Report 1).

    Note that COUNTER requires zero usage reporting on titles with no traffic. Including all other periodical types would result in a near unusable COUNTER report - http://www.projectcounter.org/.

    Note that COUNTER requires separate HTML and PDF download counts for article requests for a given year. The sum of these downloads might (or might not) equal the YTD total. This is due to the DL’s facility to serve other types of files (.mpg, .txt, .ppt, etc.) that are counted in the YTD totals, but are not broken out as per COUNTER requirements.

    Report totals may be lower in the Article Titles report when compared to the Downloads report because the Downloads report includes all requests regardless of a request having an article title (such as in the case of books and reference material which do not have an article title). When adding the total usage between the Journal Report 1 and Book Report 1, the total in the Downloads report may be higher these two reports' combined usage. This is because the Downloads report includes content which is not listed in either of these reports (ex. Doctoral Thesis or Play Drama downloads are not listed in the Book Report 1 report because they do not have a valid ISBN number).

    What type of information does the Usage Report Service provide?

    The reports defined above detail counts of successful requests made from the IP addresses you provided to the Publisher when you placed your order. The usage data is confined to content related pages including abstracts, table of contents, searches and full-text article downloads.

    Define these file types: HTML, PDF, CSV and XLS.

    HTML (Hypertext Markup Language) - The coded format language used for creating hypertext documents on the World Wide Web and controlling how Web pages appear.

    PDF - A file format created by Adobe to provide a standard form for storing and editing printed publishable documents. Because documents in PDF format can easily be seen and printed by users on a variety of computer and platform types, they are very common on the World Wide Web. To view files of this type, download the Adobe Acrobat Reader, which is available free from Adobe's Web site - http://www.adobe.com/products/acrobat/readstep2.html.

    CSV (Comma Separated Variable) - The simplest form of file for holding scientific, or other, data. Data is listed in columns in a text file, each value being separated by a comma. Each new line represents a new set of data.

    XLS - Excel format spreadsheet.

    XML (Extensible Markup Language): A text format designed for ease of implementation and for interoperability with both SGML and HTML. (from http://www.w3.org/XML/)

    When will the usage reports be ready for viewing each month?

    Monthly usage reports will be available within 4 weeks of the beginning of the month as per COUNTER standards. A notice will be sent out each month when the usage reports are on the report portal.

    How is usage activity assigned to an account?

    Usage activity is assigned by IP address to each account that contains that IP address. Activity will be assigned to each account if the IP address falls under multiple accounts.

    Can I have a clarification of terms used in the Site Overview page?

    Visits - IP authentications in ACM Digital Library or visits to any ACM site

    Page Views - At all ACM sites, could be the ACM organization Web site or conference or a publication's pages

    Seconds / Page View - Average time spent on a page

    Minutes / Visit - Average time spent during a visit

    Article Requests

    1. Article Requests (HTML)

    2. Article Requests (PDF)

    Searches Run - ACM Digital Library searches

    Abstract Views - ACM Digital Library abstract requests

    Table of Contents Views - ACM Digital Library table of content requests

    Registration Information

    How do I register for ACM’s Usage Report Service?

    The registered administrator may register for the ACM Usage Reports Service by contacting ACM at acmdigitallibraryusage@hq.acm.org.

    *Please be advised that it may take up to 48 hours for your registration to be activated and for your first batch of reports to be made available.

    Password Changes/Retrieval

    How do I change my password?

    The registered administrator may change the username or password by contacting ACM at acmdigitallibraryusage@hq.acm.org.

    *Note: Password changes may take up to 48 hours to take effect.

    How can I retrieve my password?

    To retrieve your username or password, the registered administrator must send an email message to acmdigitallibraryusage@hq.acm.org. At minimum, ACM will need the institution name on the account. To make the retrieval faster, make sure to include the Consortia name (if applicable) and/or account number."


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